Shipping policy
SHIPPING POLICY
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays. During high-volume periods (promotions, holidays), processing may take slightly longer — we'll notify you if there's a significant delay.
Estimated Shipping Times
Once your order has shipped, estimated delivery times are as follows:
United States: 8-12 business days
United Kingdom: 5-8 business days
Australia: 5-8 business days
These are estimates, not guarantees. Total delivery time = processing time + shipping time.
Early or Delayed Deliveries
If your package arrives earlier than estimated, that's a welcome bonus — enjoy!
If your package hasn't arrived within the estimated window, please don't worry. Reach out to us via our Contact page with your order number, and we'll look into it together and find a fair resolution.
Why Delivery Estimates Can Vary
Shipping estimates are based on normal operating conditions. However, delivery times can occasionally be affected by circumstances outside of our control, including but not limited to:
- Customs processing and border delays
- Severe weather conditions
- Carrier disruptions, strikes, or operational delays
- Natural disasters
- Political instability, conflict, or force majeure events
- Public health emergencies
- Any other unforeseen event beyond our reasonable control
While these situations are rare, we want to be transparent that they can occasionally impact delivery timelines. If your order is affected by any such delay, we'll do our best to keep you informed and work with you to find a solution.
Order Tracking
Once your order ships, you'll receive a tracking number via email so you can follow your package's journey.
Questions?
If you have any questions about your shipment or haven't received your order within the estimated timeframe, please contact us through our Contact page. We're here to help and will always work to find a fair arrangement.